BlackBerry 10 - BES 10 - BlackBerry Enterprise Services Support - US

BlackBerry 10 Application Development Services3

us.blackberry.com


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Migration doesn’t have to be stressful. No matter what your organization's size, there are services available to make the transition to BlackBerry® 10 simple.

As your trusted partner, BlackBerry understands IT project phases and has aligned key milestones of planning, installation, migration, configuration and training with a new suite of services. These services will help provide a seamless experience in getting to
BlackBerry 10.

Preferential pricing for BlackBerry® Technical Support Services customers.1

To learn more, email BB10EnterpriseServices@rim.com

Perfect for organizations requiring help with planning the transition from BlackBerry® Enterprise Server to BlackBerry Enterprise Service 10 and
migrating users to BlackBerry 10. This service includes:

  • An upfront call to review your current environment and planned upgrade/
    migration changes, with suggestions for best practices
  • A security review to assess how you want to configure your new
    environment
  • Technical plan submission, with a review to help identify potential issues
  • Discussion of technical plan findings
  • A support case number2 provided with the technical plan findings for
    reference when you complete your planned BlackBerry solution change

This service is ideal for organizations that would like assistance for both planning and executing the transition from BlackBerry Enterprise Server to BlackBerry Enterprise Service 10 and introducing BlackBerry 10 smartphones into the new environment. It includes:

  • All the features of Change Management and Planning
  • A project management resource
  • Remote installation of BlackBerry Enterprise Service 10, applying planned configuration and settings for users
  • The flexibility to scope device migration, ranging from test devices only to migrating as many users to BlackBerry 10 as you'd like
  • Assistance in understanding the new platform

Best suited to large enterprises with many devices requiring a timed and
phased roll out to BlackBerry 10 or organizations looking to transition
to BlackBerry Enterprise Service 10 from another Mobile Device Management
(MDM) solution.4 This service includes:

  • All the features of Change Management and Planning
  • A project management resource
  • The ability to apply planned configuration and settings for users
    on BlackBerry Enterprise Service 10
  • Access to a migration service to aid and automate the transition from
    managing smartphones with BlackBerry® 7 and older smartphones to
    managing BlackBerry 10 smartphones OR leverage the same migration
    tool to auto-move users from another MDM platform4
  • Testing and confirmation of successful installation and migration
  • Assistance in understanding the new platform

Want to rewrite existing Java® apps or develop new apps that will be compatible with BlackBerry® 10 devices? RIM offers Application Development Services to ensure your journey to BlackBerry 10 is satisfying and rewarding for you and your end users. This end-to-end service includes:

  • An upfront requirements gathering session
  • Application design and development
  • Application testing
  • Support documentation
  • Bug fix support and services
  • Training on application usage
  • The flexibility to scope the service to meet your needs

To ensure your teams have the confidence and knowledge to manage and support your BlackBerry Enterprise Service 10 and BlackBerry 10 environment, RIM has designed and developed training and certification5 to assist with your journey. Both instructor-led and web-based training will be available.

To learn more, email BB10EnterpriseServices@rim.com

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