Monday, August 27, 2012

Twitter's social egos deflated by tool to spot fake followers

Twitter's social egos deflated by tool to spot fake followers | Aug 27th 2012

Lady Gaga has almost 30 million, England footballer Wayne Rooney nearly five million, while British Prime Minister David Cameron has two million. But how many of their Twitter followers actually exist?

A company has pledged to root out and expose the phantom, fake and fraudulent followers being used to massage the numbers claimed by celebrities, politicians and the merely insecure within the Twittersphere.

It used to be that the number of an individual's Facebook friends was a measure of value in the social media era, but that source of prestige has been all but supplanted by the Twitter index.

The numbers following an individual Twitter account is seen as a measure of influence which can be translated into financial value by advertisers and marketers.

Before the Olympics began, many British athletes were encouraged to tweet about products such as cars they had received from sponsors.

The company Status People has now devised a software tool which divides followers into the fake, the inactive and the good. Executive Rob Waller said they decided to create the "fake follower" tool after reports that former Tory MP Louise Mensch had 40,000 fake followers. The tool aims to expose the true extent of the problem of phantom Twitter followers.

Waller said: "A fake account is set up to follow people or send out spam. They normally have no followers, but follow large numbers of people.

"An inactive account is one in which there has been no activity for a while. They could be real people, but we would describe them as consumers of information rather than sharers of information. A good account is everything that remains."

The tool analyses an account's 100,000 most recent followers, but Waller said they were improving accuracy. Lady Gaga has 29 per cent "good" followers, Wayne Rooney 30 per cent, David Cameron 37 per cent.

Comedians and entertainers also have a relatively small proportion of "good" followers: Stephen Fry 36 per cent, Alan Carr 39 per cent and Ricky Gervais 34 per cent.

Almost every Twitter account has a small percentage of fake followers because, unlike Facebook, anyone can follow you - from a genuine friend to a computer-generated account set up to promote pornography.

That freedom has created a market for the sale of Twitter followers. Scores of internet sites offer thousands of Twitter followers for small sums of money. According to the New York Times, it would be possible to buy 220,000 followers for about $500.

The sites work in two ways. One kind of software identifies Twitter accounts which include keywords such as football, and "follows" these accounts in the hope they will reciprocate.

Other programmes create artificial accounts and sell them by the thousand. On the Fiverr website, 2000 followers can be bought for US$5 ($6.15).

As suspicions have grown about the authenticity of some Twitter follower counts, high-profile figures are increasingly being interrogated about their numbers. After the revelation she had fake followers, Mensch tweeted: "I've asked @Twitter in the UK to see if they can remove the 40k spambots and reset me to my 66k count ... need a better filter."

Katie Howell, chief executive of Immediate Future, a social media consultancy, said Twitter was still new and people were still working out the rules and etiquette. "It's a young industry and there's a lot of immaturity in it.

Most celebrities and brands will start off their Twitter accounts by following people who they think might follow them.

"It's a kind of flirtation, but there's a thin line between what's in the spirit of social media and what is gaming the system," Howell said.

The accounts of most celebrities and companies are managed by agencies or assistants who may be keen to inflate the numbers of their clients' followers to demonstrate their value, said Howell.

"They lose some control over them. The easiest way to demonstrate success at managing a Twitter account is showing the increase in the number of followers.

"People do it to show off, but the other rationale is that you need a critical mass of followers before some people take you seriously ... you need 20,000 followers before people will look at you."

Howell added the artificial increase in followers might have a superficial attraction, but offer no long-term benefits. "You need to build a connection and a relationship with people who're interested in what you do."

- Observer

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