2004
JULY 16 “The current work practices of your company are wasting the time of our adjudicators and resulting in unnecessary hearings. ... Our contacts with other states indicate to me that our situation is far from unique.”
Letter from Hal Bergan, administrator, to the president of Talx 2005
JULY 21 “I don’t think that the service has gotten any better at all. ... I think that as long as a third party is involved, there will always be problems with getting accurate information and there will always be time delays.”
E-mail message from Justin Allen, claims processor 2006
JULY 31 “I do have some lingering ‘doubts’ about the form letters they send. I sometimes wonder if they are not just sending a letter in response to a claim without actually checking out the reason” an employee left the job.
E-mail message from Dennis Hayden, claims processor
2007
DEC. 27 “We continue to have issues with forms coming back without the information we are requesting or erroneous information.”
E-mail message from Amy Banicki, senior manager
2008
JAN. 24 “More issues with forms not being complete ... forcing us to call back to attempt to get more information. ... Most times we get them back with extremely minimal information.”
E-mail message from Ms. Banicki
AUG. 14 “I had a frustrating experience with Talx today. ... I know other adjudicators have mentioned how difficult it is to work with John. ... I sometimes get the impression he’s making up answers for the employer.”
E-mail message from unidentified claims processor to Ms. Banicki
2009
MAY 4 “Just to update on the conclusion for the first bunch (75ish) of Talx protests. ... This caused a lot of unnecessary work for our department. ...I hope that we can find a way to work with Talx.”
E-mail message from Laurie Chamberlain, supervisor
via nytimes.com
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